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MaxCustomService For
MaxCustomRecord |
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Link Maximizer Customer Service
Cases to Custom Records |
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Key benefits · Link Custom Records to Maximizer
Enterprise Customer Service cases. · Look at the Customer
Service history for any Custom Record. · Starting from the Custom
Record, you can drill down to the actual Custom Service case. · Saves time creating,
modifying and analyzing Cases for Custom Records. |
If you use MaxCustomRecord
to link external data to Maximizer records, you can also link the Custom
Records to Maximizer Customer Service case. This allows you keep a service
history on Equipment, Software, Assets or any other Custom Record method you
have implemented. |
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Overview MaxCustomService is an add-on for MaxCustomRecord
that allows you to link a Maximizer Customer Service case with a Maximizer
Custom Record. |
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Target MaxCustomService is ideal for organizations that use MaxCustomRecord an also use the Maximizer Enterprise
Customer Service e. |
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Linking records with Cases By
using MaxCustomService to create or modify Customer
Service Cases, you can select which Custom record that the case is linked
with. After
the link is created, you can view and edit cases from the MaxCustomRecord
interface and add and edit MaxCustomRecord details
from a Customer Service Case. |
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Synchronising
data Because
the data is stored in Maximizer fields, all MaxCustomService
data is synchronized to all computers in your Maximizer system through
MaxExchange. |
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For
more details contact: |
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Requirements MaxCustomRecord Maximizer
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Designed for |
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Create a Customer Service Case using the MaxCustomService data entry screen allows you to select which Custom record is linked to the Case. |
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When you open a Custom record, you can view it’s Service History. |
Drill down to edit the Case details. |
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For
more details contact: |
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